AUTOMATION TO SUPPORT RAPID GROWTH WITH RESILIENT DIGITAL CAPABILITIES

ABOUT CLIENT

One of the leading Insurance companies in South East Asia with a line of business spanning Life Insurance, Medical and General Insurance, Employee Benefits, Pension and Financial Planning services with an Omni-channel Sales Distribution Platform. It has been assigned strong financial strength ratings by International agencies like Moody’s and Fitch.

CHALLENGES

• Set-up DMS in a short time to achieve their GTM time-lines
• Attract New Talent to the Organization and retain the Talent
• Move towards a Paperless office with Supporting Processes

C2L BIZ SOLUTION

• Agent Registration module with workflow and interfaces to Other Applications
• Hierarchy Management flexible enough to capture at Nth level with Parallel hierarchy capture
• Configurable and Flexible Rule Engine made available for setting up of Commissions, KPI, Incentives, Contests and Automated Movements
• Flexi Payment Cycle configuration setup at the Compensation Type level. E.g. Commissions at Weekly cycle, Incentives at Monthly level, etc..
• Integration providing Real time/Batch interfacing with systems like PAS, SMS and eMail Services
• Automated Processes allows setting up of Jobs to be executed on a Daily, Weekly, Monthly and Yearly basis, and based on Payment cycle and Movement handling

BUSINESS NEED

• Agent Registration and maintenance
• Hierarchy Management at Nth level
• Configurable and Flexible Rule Engine
• Automated Processes
• E-Mail and SMS based Information
  dissemination
• Flexi Payment Cycles

SERVICES DELIVERED

• Product Implementation, Migration and Integration Services
• Distribution Operations Transformation
• Post Implementation Warranty and
  Production Support Services

Results: Doubled Code Coverage in a Fraction of IMPACT / BENEFITS

• Company rated high in Digital Business. Paperless Communication, with the SMSs, emails and Statement of Account(s),(in PDF format), using the electronic Medium
• Decrease in Payment Verification time from 3 days to 2 days, even though Payments have increased from 30+ in the first fortnightly payment cycle to, 1.3K+ in the latest fortnightly cycle
• Have a current figure of 12k+ agents registered and maintained in the system.
• More than 175k+ policies issued since live.