HOW TO SOLVE SILOED SOLUTIONS ACROSS THE END TO END SALES JOURNEY?

ABOUT CLIENT

A leading European insurer offering a wide range of Insurance and Takaful solutions covering conventional products of Life Insurance as well as Shariah Compliant Products of Family Takaful to its customers

CHALLENGES

• Siloed solutions across the end to end sales journey
• Unsuccessful past implementation attempts.
• Address limitations of network connectivity/availability,
• App to be available 24/7 (or 365 days) anytime from anywhere so improve Sales advisor efficiency
• App performance even for very complex solvers, viz. Fund Sufficiency Check in the illustrations as per regulatory needs

BUSINESS NEED

• A robust and end to end selling tool to be provided to its sales team with seamless sales journey.
• Digital journey to improve sales efficiency (anytime and anywhere)
• Quicker turn-around time with standard rules based STP questionnaires & additional requirements at point of sales
• Improve overall efficiency of sales team/agent to do business with customers and Zurich
• Single App for both Conventional & Takaful business as common channel/Advisors could sell products across
• Faster product Launches without any need for app changes
• Intuitive Ul easy for advisors, with minimal on NO training
• Intelligent Scanning capability to reduce manual checking the ID proof post submission.

C2L BIZ SOLUTION

• SymbioSys Sales Tool for end to end Lead-Tracking to Customer-Fact-Find to Illustration to final Application submission.
• End of End SymbioSys Sales Tool solution app deployed on IOS tablet
• Offline capability of the product ensured Advisors can complete the sales process anytime anywhere with network connectivity required only at the last stage of e-App submission
• Using Symbiosys Sales Tool Flexible Questionnaires Configurator, able to cater to all the comprehensive UW reflexive questionnaires to be captured as part of the e-App form
• Robust SymbioSys Configurator reduced time to launch all types including complex products and complex solvers with optimum performance
• SymbioSys Sales Tools’ intelligent OCR capability, to validate ID proof submitted and ensured high accuracy even in offline mode
  SymbioSys Sales Tools, Digital-Face to Face component of Symbiosys Sales Tool helped selling remotely in period of social distancing.

SERVICES DELIVERED

• Implemented 23 Base plans and 73 Riders using ready configuration for the end-to-end sales journey
• Intelligent OCR capability even when offline, to validate ID proof submitted along with e-App
• Implemented Solvers for Fund Sufficiency needed during illustration as per regulatory guidelines
• Leveraged UI/UX expert to adapt SymbioSys Sales Tool Ul as per Zurich’s expectation and approvals
• Seamless integration with Payment Gateways and internal Document Management System, and Backend Policy admin system of the client
• Unified app for both conventional and Takaful companies with Single ID login for Advisors based on license to sell respective products.

Results: Doubled Code Coverage in a Fraction of IMPACT / BENEFITS

• 100% Adoption once all products were launched
• 100% Accuracy in OCR validation reducing back-end Operational efforts in manual check of ID Proof
• Ensured Business continues even during the Pandemic with Customer Non-Face to Face solution
• Offline capability ensured Advisors were able to complete the sales process with the customer at any location and any time.