C2L BIZ integrates with core insurance systems including policy administration, underwriting engines, and claims platforms. The SymbioSys Suite also features integration for CRM systems, payment gateways, document management systems, core banking, aggregators, KYC and AML services, and analytics tools. SymbioSys’ design is API-first, so integrations are configured rather than custom-built for each deployment.
SymbioSys connects to policy administration systems through APIs, message queues, or scheduled file exchange. The exact connection type depends on what the PAS supports. Issued cases pass into the PAS from the sales journey, and policy, premium, and status data flow back into advisor and customer screens. C2L BIZ has integrated with both modern API-based platforms and older systems across 100 plus implementations.
Yes. SymbioSys calls an insurer’s existing rules engine or a reinsurer engine from the point of sale and returns the decision to the advisor in the field. Insurers that prefer a single platform can use SymbioSys Auto Underwriting instead. This approach issues instant decisions on clean cases and routes referred cases to an underwriter workbench.
C2L BIZ offers AI services across four areas. Identity and verification covers ID OCR, image matching, and liveliness detection. Document intelligence covers classification, medical report extraction, and financial document parsing. Risk and prediction covers risk scoring, fraud detection, and lapse prediction. Intelligent recommendations covers product fit, next best action, and lead scoring.
Timelines depend on the target system and the insurer’s environment rather than on SymbioSys. Because the platform is API-first and configuration-led, most standard integrations are configured rather than coded. C2L BIZ’s clients have launched an entirely new channel, including its integrations, in under five days once the underlying connections are in place.
Yes. SymbioSys Sales Tool operates fully offline, including field underwriting, with business rules executing on the device. Calls to external services queue and complete when connectivity returns. An advisor is never blocked mid-journey waiting on a third-party response.
Data in transit is encrypted, access is role-based, and every exchange is logged for audit. SymbioSys is deployed as cloud SaaS on Microsoft Azure and Amazon Web Services or fully on-premises. Insurers with data residency obligations can keep processing within their own jurisdiction and infrastructure.
Yes. Integrations are configured at the platform layer rather than inside individual journeys. Adding a payment provider, a KYC service, or a distribution partner does not require rebuilding the advisor or customer experience. This allows business teams to launch new channels without an IT release.
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